Finalist at this year’s H&V News Awards

FINALIST

We are delighted to announce that DMG Delta have been shortlisted as a finalist at this year’s H&V News Awards for the category ‘District Heating Project of the Year’.

The H&V News Awards are known as the biggest HVAC event within the UK. It gives all attendees the opportunity to network with existing and new clients, with them all being under one roof they can share insight and discuss any challenges they have recently come across within the heating and ventilation industry.

In 2019 the awards had over 900 attendees and this year they are hoping to exceed those numbers.

Now it’s been confirmed that we have been shortlisted it is straight onto the next step within the judging process – a 20 minute presentation providing the panel with details on our company, our project and why we feel we deserve to win!

The winners will be announced at the awards ceremony on Thursday 30th April 2020.

Best of luck to all involved.

General Data Protection Regulations (GDPR) – Getting Ready

General Data Protection Regulations (GDPR) - Getting Ready

These regulations will apply from 25th May 2018. As a company we have been registered with the ICO for many years as part of our overall policy to handle individual’s data responsibly. The current regulatory legislation is the Data Protection Act (DPA). We do view the security of data as our fundamental responsibility to all stakeholders, whether they are suppliers, employees, clients or any other individual or entity that we or our systems integrate with.

Our rigorous approach to the DPA requirements means that we have in many respects already introduced many of the measures expected by the GDPR.

While the nature of the business does not require the appointment of a Data Protection Officer, the Board of Directors has tasked a cross-functional committee, headed by the Group Accountant, with ensuring that we comply with the GDPR and in areas where we are non-compliant that measures will be introduced to deliver compliance with the GDPR.

Our preparations for the introduction of the GDPR are as follows:

  • Training – Our GDPR committee has received specific training in this area as a starting point. This has allowed us to develop a plan whereby we can broaden the training through-out business.
  • Identification – We have identified the data that we need to hold to complete our processes. The majority of our processes require that we raise and issue invoices to individuals and companies. The data required to achieve this, so typically name and address are essential. We may hold information relating to bank account or payment cards. These will be maintained in a secure environment and we will review all these platforms on a regular basis to ensure that the integrity is maintained.
  • Erasure of data – We will remove personal data from our systems should it be considered redundant and of no use. We will need to comply with any requirements under the HMRC legislation.
  • Data Disclosure and Release – We will never release information to third parties for marketing activities without your consent. It may sometimes be necessary to transfer your data to third parties, including those overseas, in order to maintain legal and regulatory compliance, or to recover amounts due to the company via a specialist debt collection agency.

Should you require any further information on our approach to GDPR, please contact Shaun Salmon on 01279 810 122 or shaun.salmon@dmgdelta.co.uk

 

IIP Announcement

IIP Announcement

IIP AnnouncementWe are pleased to announce that after 9 months of hard work we have been accredited as an Investors in People (IIP) organisation.

Since 1991 IIP has set the standard for better people management, defining what it takes to lead, support and manage people well for sustainable results. IIP is about empowering the talent within the organisation to create greater success.

To get the accreditation we had to take part in a detailed process and provide the auditors with as much information as possible, so they could measure our performance based on the IIP framework which is organised around nine key indicators of high performance, each with three underpinning themes.

Successful accreditation against the IIP Standard is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability, so we are very proud to have passed this assessment, and to now be fully accredited until 2020.

DMG Delta’s ‘Children’s Ward Advent Hamper’!

DMG Delta's 'Children's Ward Advent Hamper'!

DMG Delta's 'Children's Ward Advent Hamper'!With the Christmas festivities just around the corner, for many of you the words ‘Secret Santa’ will have already been mentioned.

DMG Delta have decided to do something a little different this year instead of the “normal” office Secret Santa…. we are going to do our first ‘Children’s Ward Advent Hamper’!!!

From the 1st – 23rd December every day at least one member of our team will be bringing in a gift i.e. teddy bear, game, puzzle etc with the hope that throughout December our Advent Hamper will become full of lots of fabulous gifts for all of the children that are going to be spending their Christmas in hospital.

On Friday 23rd December a few staff members will be visiting Princess Alexandra Hospital’s Children Ward to gift them the hamper of goodies, ready for all of the children to open on Christmas morning.

We are hoping that this year will be the first of many ‘Advent Hamper’s’.

If you would like to contribute to our hamper then please send any gifts to our Head Office at Sion Park, adding ‘Children’s Ward Advent Hamper’ on the packaging.

We will make sure to update our social media sites with photo’s of the hamper being delivered.

 

Do you suffer from geriatric building syndrome?

Do you suffer from geriatric building syndrome?

The challenge of prolonging the life of aging buildings

Without heating or hot and cold water a building is uninhabitable. That’s why today’s Managing Agent has to manage the potential threat of losing critical services. Yet, escalating service charges are a common and constant worry which means that you can’t just spend your way out of the problem. Often it comes down to postponing the inevitable replacement programme, by keeping heating and hot water assets in service for as long as possible, whilst also minimising costs.

Unfortunately, some Managing Agents discover the hard way that taking on local, poorly qualified tradespeople or domestic engineers to maintain their aging and complex commercial systems, is the wrong way to minimise costs. Don’t fall into this trap. All too often the end result is a botched job, which will cause problems elsewhere in the system, affecting many people and racking up significant service charge costs.

Seek out the potential dangersDo you suffer from geriatric building syndrome?

Being proactive is essential. That’s because many heat networks and water systems designed to last 50 years, in reality have been in service for close to 100 years. Inevitably problems crop up and, if left, they can potentially become catastrophic.

In my experience, these common hidden issues can lead to major problems:

  • Crossovers, with cold water in the hot pipes or vice versa, caused by poor understanding of the system and pressures.
  • Long term air and sludge in systems and unchecked storage tanks.
  • Changes in demand – fitting pumps, extra radiators and showers – without considering the impact across the system.
  • Unresolved leaks leading to constant top-ups with untreated water.
  • Low hot water temperatures, blocked waterways and poor hygiene control leading to legionella problems.
  • Uncontrolled apartment works that also miss opportunities to replace pipework and valves.
  • Valves that don’t work! This means drain downs for planned or emergency work in most instances will affect the whole building and all services.

Plan for the best, expect the worst

When dealing with old buildings my advice to you would be, plan for the best and expect the worst.

Here’s what you should do:

  • Don’t think that a ‘head in the sand’ approach will work. It’ won’t.
  • Instead, select a maintenance company that has the skills and expertise to provide you with a bespoke maintenance schedule for your buildings.
  • Ensure your maintenance company can identify the pressure points and dangers within the existing infrastructure, and attend at short notice 24/7/365 when that inevitable crisis hits.

Avert a crisis with 24/7 emergency responseDo you suffer from geriatric building syndrome?

Flats are valuable assets, so an emergency should only ever be just that, an emergency. It mustn’t be allowed to become a nightmare. As the emergency is spotted, it must trigger a swift response any time of the day or night, 365 days of the year, regardless of whether it’s The Sabbath, Hanukkah, Diwali or Christmas Day. Speedy solutions keep residents happy!

Take control with on-call support:

  • Emergency service should be embedded into your contract, with KPIs reported to you each month, should you wish.
  • You should expect, and get, a swift response day or night, 365 days per year.

Keep control of costs – Avoid the FTT

With these aging buildings, keeping costs within the maintenance budget can sometimes seem an impossible task. When problems arise and quotes come rolling in, it’s easy for the costs to spiral out of control. Overspends will be scrutinised by the residents and if not fully justified, will cause an even greater problem.

Your cost-control checklist:

  • Choose a proactive maintenance company that will assist in budget planning by prioritising works or giving advance notice of funds needed for future works.
  • Find a company that’s committed to preserving the condition of plant and systems, and identifying energy saving measures.
  • Make sure that you receive a complete breakdown of all costs encountered.
  • Demand that all maintenance costs are fully justified and over-expenditure is limited, or eradicated.
  • Consider insurance which is available to cover this risk.

Solve complex issues with experienced engineers

Be certain you know the difference between engineers and experienced engineers by using this ‘tick box’ exercise to select the best of the best:Do you suffer from geriatric building syndrome?

  • Are they knowledgeable enough to ignore the obvious and identify the root cause of an issue?
  • Are they technically competent to find safe practical solutions to complex problems?
  • Are they multi-skilled, so if they discover the heating failure they’ve responded to was actually caused be an electrical failure, they can handle that safely too?
  • Are they commercially experienced to consider the long term implications and cost-benefit of any fix?

A specialist maintenance partner, like DMG Delta, with proven ability to support mansion blocks and whose engineers tick all these boxes, is the key to keeping your building alive.

“These mansion blocks which line many of London’s residential streets may look grand, but often the communal heating and hot water systems which are at the heart of the building have far exceeded their ‘best before’ dates. With upgrades potentially costing millions, and the residents reluctant to foot the bill, it’s often preferable to work with what you’ve got – whether it’s aging boiler plant or old heat distribution and water systems.” 

Dave Collins, Contracts Manager at DMG Delta.