Getting You Ready for Ofgem’s New Heat Network Rules:

If you’ve been following the Ofgem takeover story so far, you might be feeling even more confused than before. With 23 authorisation conditions proposed under the new regulations and various webinars and consultations over 2 years, it can be hard to understand the expected outcomes.
Change is tough, and being on the receiving end is even tougher. You’re not alone, many stakeholders still don’t know what’s required – or how to prepare, but we’ve put together the best practice starting points.

We’ve also created a detailed self-assessment checklist, to help you identify gaps and prepare for Ofgem’s new rules. It covers everything from metering and billing to performance monitoring and customer protections so you can confidently prepare for the new regulations. It breaks down what you need to check, where gaps might be and what actions to take to stay compliant.

Key Areas Covered in the Checklist:

• Metering and Data Collection: assessing the installation and functionality of meters and data recording systems.
• Tariff Setting and Billing: ensuring tariffs are fair, transparent, and reflective of actual costs.
• Maintenance and Performance: establishing protocols for regular maintenance and performance audits.
• Consumer Protection Measures: implementing systems to safeguard consumer interests and support vulnerable residents.

Taking a proactive approach now will help mitigate risks, avoid costly penalties and ensure seamless operations in an increasingly regulated market. Many of the next steps are straightforward wins, and in some cases, your billing or maintenance provider may already be covering key requirements. Compliance isn’t something to put off – it’s here to stay – but you may find that achieving it is far simpler than you initially expected.

Download Part 2 of our E-Guide and get access to your self-assessment questionnaire.

We understand how complex and time-consuming it can be to sift through all the regulatory information, so we’re here to make it easier for you. We’ll regularly analyse the latest updates and provide simplified, actionable insights through podcasts, webinars, articles and guides.

Our goal is to give property managers the clarity and confidence they need to focus on their day-to-day responsibilities, knowing they have an expert guide by their side every step of the way.

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.

We’re back for another essential training session with The Property Institute

Feeling overwhelmed by heat network regulations? You’re not alone. We know property managers today face increasing complexities with the Energy Act, Heat Network (Metering and Billing) Regulations and Ofgem compliance.

But don’t worry – we’re here to help!

Join us for an in-depth webinar in partnership with the TPI, designed to simplify your responsibilities as a property manager.

📅 Date: 5th March 2025
⏰ Time: 9:30 am – 12:30 pm
📍 Location: Online

What’s covered?

✅ Heat Network (Metering and Billing) Regulations 2014
✅ Responsibilities of Heat Suppliers and Property Managers
✅ CIBSE Code of Practice – Why it matters
✅ Heat Network Life Cycle & Performance
✅ Maintenance Contracts & How to Maximise Efficiency
✅ Consumer Protection with Transparent Billing

Who should attend?
If you manage communal heating systems, pay gas supply via service charges, or are responsible for compliance – this session is a must!

CPD Accredited – Proudly supporting TPI members with essential industry knowledge.

With 40 participants joining the session last time, we explored real-life scenarios, providing practical insights and actionable strategies for property managers and industry professionals. The format allowed for an interactive experience, and we were thrilled to see such high engagement and excellent questions from our attendees.

“Thanks so much for taking us through this! Sian and Rupert did a brilliant job of making a complex topic easy to understand. I walked away feeling way more confident about heat network regulations and how to stay compliant. Really helpful session – I’d definitely recommend it to other property managers”

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.

How to Get on Track for Compliance

Ready to bridge your heat network’s compliance gap? If you’re a property manager, you’ve likely noticed the buzz around new regulations for heat networks. These changes, as anticipated under the watchful eye of OFGEM, promise greater transparency and protection for the end users of communal heat networks. The Net Zero 2050 vision has set the bar high, and now it’s time to make that promise a reality.

These changes, driven by Ofgem and DESNZ (the Department for Energy Security and Net Zero), are set to roll out over the next few years, bringing heat networks in line with the standards seen in gas and electricity sectors.

Here’s a straightforward breakdown of what’s coming and how we can help you navigate these changes with confidence.

With change comes opportunity, but also apprehension. How will these regulations impact the heat networks you manage? If you’re juggling the demands of keeping a heat network operational – maintaining the plant room, servicing heat interface units (HIUs), billing end users, managing utility contracts – then adding compliance into the mix might seem daunting. But there are practical steps you can start taking now to avoid getting stuck when new rules come into play.

Hot off the Press!

E-guide Part 2: Close the Gap

Preparing you for Ofgem’s New Heat Network Rules

With 23 authorisation conditions proposed under the new regulations, it can be hard to understand the expected outcomes.

You’re not alone, many stakeholders still don’t know what’s required – or how to prepare, but we’ve put together the best practice starting points.

We’ve also created a detailed self-assessment checklist, to help you identify gaps and prepare for Ofgem’s new rules.

We understand how complex and time-consuming it can be to sift through all the regulatory information, so we’re here to make it easier for you. We’ll regularly analyse the latest updates and provide simplified, actionable insights through podcasts, webinars, articles and guides.

Our goal is to give property managers the clarity and confidence they need to focus on their day-to-day responsibilities, knowing they have an expert guide by their side every step of the way.

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.

This webinar gives you an opportunity to get a clear overview of your responsibilities and learn practical strategies for streamlining your operations.

📆    27 November 2024 

⏰   11:00 – 12:30

This first webinar offers a straightforward overview of compliance requirements, key regulations and property manager’s responsibilities. Future sessions will cover topics like Metering & Billing, HNTAS and Building Regulations, giving you the tools you need to stay ahead.

Why attend?

Our experts will guide you through the compliance journey, sharing key insights and resources to make your life easier. We’ll cover everything from handover best practices and managing communal heating systems to understanding the upcoming Ofgem regulations.

 Webinar Highlights:

✅The benefits of heat networks and their role in achieving Net Zero

✅ Key responsibilities for property managers overseeing communal heating

✅ Energy Act 2023 – Preparing for Ofgem’s regulatory framework

✅ Building Safety Act 2022 – Why asset registers matter

✅ Heat Network (Metering and Billing) Regulations and their impact on you

✅ Tools and resources, including a handover checklist and a toolkit to make your

Whether you’re overwhelmed by regulations or looking to improve efficiency, this webinar will provide the clarity you need.

Reserve Your Spot – spaces are limited, so be sure to save your place today.

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.

COMING SOON…

Welcome to the first episode of our new podcast series on heat network regulations! In this series, we’re here to help you navigate the evolving world of heat network requirements with a mix of topics, guest hosts, the latest news, and insightful discussions.

In this introductory episode, we’ll give you a feel for what’s coming—straightforward, practical guidance on new regulations, industry updates, and advice tailored for property managers and heat network operators. Our goal is to keep you informed and prepared, no matter where you are in your regulatory journey.

Grab a coffee, get comfortable, and join us as we kick off a series designed to make sense of heat network regulations and what they mean for you.

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.