Excellence and Values:

I wanted to take a moment to highlight the incredible efforts of Graham and Malcolm.

At 30 Langham Street, they truly went above and beyond to help resolve a significant hot water issue. At a time of year when everyone is stretched, they dropped everything to ensure the problem was addressed promptly and effectively.

Their dedication, professionalism, and willingness to step up in such a critical situation are nothing short of remarkable. They not only resolved the issue but did so with such efficiency and commitment that it made a huge difference for everyone involved.

Graham and Malcolm are shining examples of the values and excellence that DMG represents. I am deeply grateful for their support and couldn’t be more impressed with their work.

Director, Parkgate Aspen

Boiler Replacement

Following a catastrophic flood in the basement boiler room, DMG reacted instantly and quickly managed to get temporary boilers installed with associated safety ramps and barriers. The primary heating supply was very quickly and efficiently restored with little disruption to residents, which was our main concern, whilst discussions were held between the various insurers involved.

Following these discussions, DMG were appointed to carry out the boiler room replacement works and completed them in a timely, professional manner leaving the plant room in a much better condition and a lot more efficient than the previous plant room.

Associate Director, Bartholomews

Review of DMG Services:

For over 20 Years I have used DMG Delta on many of our clients’ buildings and found their service to be exemplary at all levels. Specifically, the following areas standout as being high on their priorities:

Customer Service – This is not only limited to me and my company. The culture at DMG Delta is to deliver a service to all the stakeholders. Lessor, lessee and property manager receive the same careful and respectful approach whether this be for regular PPM work or reactive / emergency type calls.

Health and Safety – Again so important. Each attending engineer is fully informed of the risks that might be present via their mobile technology when attending our developments. This helps us deliver our responsibility with confidence.

24/7/364 Availability – this service is rarely matched by their competitors. We received onsite support, any time of the day or night by an engineer who is capable. This is backed up by management support for the attending engineer to provide guidance as required. Onsite management resource 24/7/365 is also available and is reassuring. Many of the attendances are made within the 2-hour window provided by the company. During working hours, the attendances are usually within 1 hour which is remarkable.

Costs – This is reasonable when compared to the peer group. I do view the accessibility to knowledgeable and qualified resource as having considerable value. Many of our building will have 100’s of residents present and therefore those attending must be capable of dealing with the problem.

Associate Director, PS&B – Estate Management Limited

Wellesley Court – OOH Response:

Our 30-year relationship with DMG Delta truly proved its value when we faced an emergency heating and hot water outage that could have impacted 400 residents. Their rapid, out-of-hours response was critical. From the MD to the engineers on the ground, they acted swiftly to prevent what could have been a disastrous situation, especially with vulnerable residents and freezing temperatures. Without their immediate action, we might have had to rehouse residents, creating major disruptions. Their emergency response not only averted a crisis but also reflected positively on us as managing agents, and on DMG Delta as our trusted partner

Managing Director, Parkgate Aspen (Wellesley Court)