Customer service

Customer serviceProviding a high level of customer service is a major strength of ours. Our customers trust us to provide a service that’s tailored to their needs and flexes to their business goals.

Problem – solved!

Our engineers use their skills to solve problems, not just tick boxes. They’re trained to look at each customer as an individual and treat their needs with professional respect and interest. If further investigation or additional work is needed, our engineers will report their concerns immediately.

Our fix-it-first-time policy means engineers have the authority and skills they need to make decisions. We regularly phone and email our customers after maintenance services. Your feedback ensures we continue to progress.

Keeping you informed

We also understand how important it is for customers to be kept informed every step of the way. That’s why the DMG Delta Client website gives you access to a secure site where you can view invoices, job status reports and copies of job sheets. Read our user guide to get you started.

DMG were taken on as our heating & aircon maintenance contractor following dissatisfaction with the service from our previous contractor. They have proved to be way better than the previous company and are very proactive in their preventative maintenance. The engineers are very friendly and always conduct themselves in a professional manner. I am impressed by the response times and they complete all works efficiently and cost effectively. DMG were a godsend when we had a major power failure within our building. They had us up and running as quick as possible and worked above and beyond the call of duty. Long may our business relationship continue.”
David Burns, Property Manager, The International Institute of Strategic Studies