Helpdesk Co-ordinator

Do you have scheduling experience?

Do you come from a building services background?

Are you looking for a new role in a well established and growing organisation?

DMG Delta Ltd is a well-established and growing organisation within the HVAC industry, providing first class planned and reactive maintenance services across Greater London and the Home Counties area.  We are looking for an experienced coordinator to schedule our team of 14 engineers on planned and reactive maintenance calls.


  • We offer a competitive salary up to £24,000 per annum
  • Child care voucher scheme
  • Auto enrolment pension
  • Holiday entitlement: 25 days plus Bank Holidays
  • Xmas bonus, loyalty bonus
  • Training and development opportunities
  • Sickness insurance 1{5ed8de397284fff0890b09705fecba98ee6912fd827c1533831814a9e337cd61} contribution to cover 100{5ed8de397284fff0890b09705fecba98ee6912fd827c1533831814a9e337cd61} of wages after 7 day deferment

The role:

  • Salary: up to £24,000 depending on experience
  • Hours: 8am – 5pm Monday – Friday (40 hours per week)
  • Contract: Full time, permanent
  • Head office: Stansted
  • Reporting to: General Manager

The Requirements:

  • Previous office experience working for service provider in customer facing role
  • Previous experience within building services company, busy reactive helpdesk and coordinating an engineering workforce.
  • Reliable, excellent time keeping
  • Excellent communication skills
  • Excellent telephone manner
  • Problem solving and decision making skills
  • Ability to multi task in high pressured environment
  • Excellent organisational skills, Good general IT skills (Microsoft Excel/Word/Outlook)
  • Excellent numeracy/literacy skills
  • Knowledge of service IT software systems

To Apply:

You must be living and authorised to work in the UK to apply for this position.