Keeping residents warm this winter

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With colder weather setting in and the chance of freezing temperatures this winter, one thing every Managing Agent needs to get right is heating. The demand on boiler plant and district heating rises as outside temperatures drop. Small faults can become big problems and older plant can struggle to cope. Yet residents in apartment blocks need reliable heating and hot water. So how can expectations be achieved?

The most important step is to put in place a regular maintenance schedule, tailored to the building. This planned maintenance helps prevent problems arising and prolong the life of assets such as boiler plant. By identifying and resolving issues before they happen, fewer call-outs are required which in turn cuts down costs, reducing residents’ bills.

Much of the older blocks have their original distribution systems. These are infrastructure items that need careful monitoring but are often forgotten.

Companies like DMG Delta, which specialise in block maintenance, work 24/7 to ensure that there are no surprises when it comes to winter heating. When problems are identified the company’s engineers are fully qualified and equipped to fix them first time in the majority of cases. This saves Managing Agents the time, hassle and cost of second and third visits.

As well as ensuring effective heating, buildings must comply with increasingly complex regulations. It’s critical that sites are serviced by fully compliant gas engineers, authorised to complete the necessary checks and issue the all important paperwork that shows that Managing Agents have met their legal obligations. With this kind of back-up, you have the reassurance that your engineers will know the latest rules, no matter how often they change. Engineers at DMG Delta are qualified to provide this service. Employees, quality and health & safety are fundamental so that the service residents and Managing Agents experience is what they’d expect and more.

Whilst technical excellence is a vital aspect of a high-performing maintenance service, of equal importance is the provision of a friendly help desk. Does your help desk really know you and your building and provide a maintenance service that exactly matches your needs?

Even with the best preventative work, problems can arise with heating and boiler plant. We advocate that 24 hour emergency support is a feature of all maintenance contracts. For our clients, an engineer is generally on site within a 2-hour time frame. This is a rapid response because when it comes to heating, we believe Managing Agents and their residents shouldn’t have to wait a moment longer. But not every maintenance company can react as quickly. So check your maintenance company’s approach and key performance indicators to see if they can get close to matching up.

DMG Delta - Site Surveys

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When an opportunity is received at DMG Delta we offer you a free site survey, carried out by one of our highly qualified and knowledgeable members of staff.

The site survey is part of our opportunity process that we feel is beneficial not only to us, but also to you!

When attending site our member of staff will record down full details of all assets on site, they take a full overview of the plant room and note any causes for concern.

A standard site survey will take between 1-2 hours dependent on the size of the building and the complexity of the plant on site, this also gives us the perfect opportunity to meet with the client direct and any on site staff e.g. Porters.

Once we have undertaken the site survey we can then compile an accurate and detailed proposed maintenance program for that site. If we feel that there are any projects works required, for example – boiler replacements then we can also issue you with a quote for these works.

Our aim at DMG Delta is to prolong the life of your assets on site, and we believe that providing you with a bespoke planned maintenance program is the first step in achieving this goal.

For further details, or to arrange your free site survey then please contact us on the following telephone number – 01279 810100.

British Institute of Facilities Management Awards

British Institute of Facilities Management AwardsAs members of the British Institute of Facilities Management (BIFM), the recent BIFM Awards which took place in London were inspiring to watch.

The awards are the biggest and most prestigious event in the UK’s facilities management calendar, and give national recognition to the leaders in our profession.

The BIFM developed these awards to celebrate the increasingly strategic profile of facilities management by highlighting the key role it plays in the success of public and private sector organisations. After all, a well maintained facilities management solution keeps our clients’ residential properties, commercial premises and industrial units operating efficiently.

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Customer service is pivotal at DMG Delta

It’s the quality of our client relationships that sets DMG Delta’s customer service apart. We work with Facilities Managers, Commercial and Residential Property Managers, treating every partnership with a personal and dedicated service.

Customer service is pivotal at DMG Delta

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Each client is appointed a Contract Manager who is their key point of contact. So any questions are quickly answered by an expert, such as Dave Collins who is fully up to date with client specific requirements.

”When is comes to customer service, DMG Delta is second to none,” said Kirsty Speakman, Service Manager, DMG Delta. “We have long-standing partnerships with our clients, many as significant as thirty years. It’s our dedication to delivering a professional and seamless customer experience that sees the smooth running of our client’s facilities.”

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