Do you suffer from geriatric building syndrome?

The challenge of prolonging the life of aging buildings

Without heating or hot and cold water a building is uninhabitable. That’s why today’s Managing Agent has to manage the potential threat of losing critical services. Yet, escalating service charges are a common and constant worry which means that you can’t just spend your way out of the problem. Often it comes down to postponing the inevitable replacement programme, by keeping heating and hot water assets in service for as long as possible, whilst also minimising costs.

Unfortunately, some Managing Agents discover the hard way that taking on local, poorly qualified tradespeople or domestic engineers to maintain their aging and complex commercial systems, is the wrong way to minimise costs. Don’t fall into this trap. All too often the end result is a botched job, which will cause problems elsewhere in the system, affecting many people and racking up significant service charge costs.

Seek out the potential dangersDo you suffer from geriatric building syndrome?

Being proactive is essential. That’s because many heat networks and water systems designed to last 50 years, in reality have been in service for close to 100 years. Inevitably problems crop up and, if left, they can potentially become catastrophic.

In my experience, these common hidden issues can lead to major problems:

  • Crossovers, with cold water in the hot pipes or vice versa, caused by poor understanding of the system and pressures.
  • Long term air and sludge in systems and unchecked storage tanks.
  • Changes in demand – fitting pumps, extra radiators and showers – without considering the impact across the system.
  • Unresolved leaks leading to constant top-ups with untreated water.
  • Low hot water temperatures, blocked waterways and poor hygiene control leading to legionella problems.
  • Uncontrolled apartment works that also miss opportunities to replace pipework and valves.
  • Valves that don’t work! This means drain downs for planned or emergency work in most instances will affect the whole building and all services.

Plan for the best, expect the worst

When dealing with old buildings my advice to you would be, plan for the best and expect the worst.

Here’s what you should do:

  • Don’t think that a ‘head in the sand’ approach will work. It’ won’t.
  • Instead, select a maintenance company that has the skills and expertise to provide you with a bespoke maintenance schedule for your buildings.
  • Ensure your maintenance company can identify the pressure points and dangers within the existing infrastructure, and attend at short notice 24/7/365 when that inevitable crisis hits.

Avert a crisis with 24/7 emergency responseDo you suffer from geriatric building syndrome?

Flats are valuable assets, so an emergency should only ever be just that, an emergency. It mustn’t be allowed to become a nightmare. As the emergency is spotted, it must trigger a swift response any time of the day or night, 365 days of the year, regardless of whether it’s The Sabbath, Hanukkah, Diwali or Christmas Day. Speedy solutions keep residents happy!

Take control with on-call support:

  • Emergency service should be embedded into your contract, with KPIs reported to you each month, should you wish.
  • You should expect, and get, a swift response day or night, 365 days per year.

Keep control of costs – Avoid the FTT

With these aging buildings, keeping costs within the maintenance budget can sometimes seem an impossible task. When problems arise and quotes come rolling in, it’s easy for the costs to spiral out of control. Overspends will be scrutinised by the residents and if not fully justified, will cause an even greater problem.

Your cost-control checklist:

  • Choose a proactive maintenance company that will assist in budget planning by prioritising works or giving advance notice of funds needed for future works.
  • Find a company that’s committed to preserving the condition of plant and systems, and identifying energy saving measures.
  • Make sure that you receive a complete breakdown of all costs encountered.
  • Demand that all maintenance costs are fully justified and over-expenditure is limited, or eradicated.
  • Consider insurance which is available to cover this risk.

Solve complex issues with experienced engineers

Be certain you know the difference between engineers and experienced engineers by using this ‘tick box’ exercise to select the best of the best:Do you suffer from geriatric building syndrome?

  • Are they knowledgeable enough to ignore the obvious and identify the root cause of an issue?
  • Are they technically competent to find safe practical solutions to complex problems?
  • Are they multi-skilled, so if they discover the heating failure they’ve responded to was actually caused be an electrical failure, they can handle that safely too?
  • Are they commercially experienced to consider the long term implications and cost-benefit of any fix?

A specialist maintenance partner, like DMG Delta, with proven ability to support mansion blocks and whose engineers tick all these boxes, is the key to keeping your building alive.

“These mansion blocks which line many of London’s residential streets may look grand, but often the communal heating and hot water systems which are at the heart of the building have far exceeded their ‘best before’ dates. With upgrades potentially costing millions, and the residents reluctant to foot the bill, it’s often preferable to work with what you’ve got – whether it’s aging boiler plant or old heat distribution and water systems.” 

Dave Collins, Contracts Manager at DMG Delta.

 

 

The benefits of planned heating maintenance

IMG_0375With our busy day to day lives the majority of us like to plan ahead and be prepared as much as we possibly can.  This may mean diarising social events, or keeping on top of meetings to ensure work commitments are met, but what about the “little things” that we feel are beyond our control – your heating system for example?

Year in, year out your heating operates in many cases with no trouble at all and becomes forgotten about until something goes wrong!  It’s the coldest day of the year and of course that’s when your boiler decides it’s had enough – then this “little thing” becomes a big problem and your number one priority.

Here at DMG Delta we never take your heating system for granted and that’s why we believe having a regular maintenance schedule in place is essential.  Whether your property is a block of residential apartments, a school, office or museum DMG Delta can help you!

How does it work?

A member of our team will attend site and carry out a full survey, we will create a bespoke maintenance package for your assets on site, comprising of the following elements:

  • Commercial and domestic heating and boiler plant maintenance
  • Water treatment, hygiene & L8 compliance maintenance
  • Air-conditioning maintenance and installation
  • Electrical services – power, light, control, testing & installation
  • Energy efficiency
  • Heat Interface Units (HIU’s)
  • Specialist services

Depending on the service level required, assets on site, and age of plant, we may feel it necessary to visit weekly, monthly, twice a year or even just once a year.  No matter the frequency, we will do our utmost to ensure your assets on site are in the best possible working order the whole year through.

We will advise you accordingly of any repairs that may be necessary and help you plan for any longer term replacement or investment plans, providing advice on timescales and budgeting. We have an excellent project management team, dedicated to effectively managing any large scale upgrade, replacement or installations.

Now we all know that obstacles arise and even with planned maintenance schedules in place, and as with any equipment there may be emergencies that cannot be foreseen – however we have that covered as well!

DMG Delta offer a 24/7 emergency call-out service to all contracted clients, so help is only ever a quick phone call away.  We pride ourselves on our response time, and within most circumstances you will have a fully qualified engineer on site within 2 hours – not many other companies can promise you that.

If you would like to learn a little bit more about the services that we have to offer, or you have any questions regarding this article then please give us a call on 01279 810 100 and one of our friendly members of staff will be happy to help!!

 

Are you using a competent Gas Safe company?

Gas is fundamentally unsafe yet used all over the UK in both domestic and commercial premises, but over the past 26 years the Regulations, Registers and best practices have improved, reducing the number of gas related incidents and more particularly the number of fatalities has fallen dramatically.

gas safeIn an effort to make gas safe the Gas Safe Register was created, it is not a voluntary register – all gas engineers have to be registered! CHECK the register for your Gas Engineer – it could be a life you save! www.gassaferegister.co.uk and click on the yellow text to check either a Business or an Engineer.

All of DMG Delta’s Gas engineers are Gas Safe registered, in various skill bases to ensure we have the skills to match our Client’s expectations and needs.  As a company we are registered with Gas Safe (registered number is 23956), which means that our management system is annually audited by Gas Safe.  We have passed this year with no non-conformities or recommendations identified, although we have made improvements to the system as part of our continuous improvement programme.

Using a Gas Safe registered contractor for your gas appliances and plant rooms not only ensures that you are compliant with the regulations, but also that the work undertaken will be completed by a very competent person who has undergone formal training in specific skill sets, leaving your premises safe and your equipment functioning longer due to excellent maintenance.

With over 30 years’ experience as heating engineers in both the domestic and commercial environment, DMG Delta Ltd is a company that really beats your expectations when it comes to plant room and domestic servicing, as well as installation work in the London area.  We work actively with you to make sure that your gas installations are and remain compliant and safe.

Keeping residents warm this winter

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With colder weather setting in and the chance of freezing temperatures this winter, one thing every Managing Agent needs to get right is heating. The demand on boiler plant and district heating rises as outside temperatures drop. Small faults can become big problems and older plant can struggle to cope. Yet residents in apartment blocks need reliable heating and hot water. So how can expectations be achieved?

The most important step is to put in place a regular maintenance schedule, tailored to the building. This planned maintenance helps prevent problems arising and prolong the life of assets such as boiler plant. By identifying and resolving issues before they happen, fewer call-outs are required which in turn cuts down costs, reducing residents’ bills.

Much of the older blocks have their original distribution systems. These are infrastructure items that need careful monitoring but are often forgotten.

Companies like DMG Delta, which specialise in block maintenance, work 24/7 to ensure that there are no surprises when it comes to winter heating. When problems are identified the company’s engineers are fully qualified and equipped to fix them first time in the majority of cases. This saves Managing Agents the time, hassle and cost of second and third visits.

As well as ensuring effective heating, buildings must comply with increasingly complex regulations. It’s critical that sites are serviced by fully compliant gas engineers, authorised to complete the necessary checks and issue the all important paperwork that shows that Managing Agents have met their legal obligations. With this kind of back-up, you have the reassurance that your engineers will know the latest rules, no matter how often they change. Engineers at DMG Delta are qualified to provide this service. Employees, quality and health & safety are fundamental so that the service residents and Managing Agents experience is what they’d expect and more.

Whilst technical excellence is a vital aspect of a high-performing maintenance service, of equal importance is the provision of a friendly help desk. Does your help desk really know you and your building and provide a maintenance service that exactly matches your needs?

Even with the best preventative work, problems can arise with heating and boiler plant. We advocate that 24 hour emergency support is a feature of all maintenance contracts. For our clients, an engineer is generally on site within a 2-hour time frame. This is a rapid response because when it comes to heating, we believe Managing Agents and their residents shouldn’t have to wait a moment longer. But not every maintenance company can react as quickly. So check your maintenance company’s approach and key performance indicators to see if they can get close to matching up.

DMG Delta - Site Surveys

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When an opportunity is received at DMG Delta we offer you a free site survey, carried out by one of our highly qualified and knowledgeable members of staff.

The site survey is part of our opportunity process that we feel is beneficial not only to us, but also to you!

When attending site our member of staff will record down full details of all assets on site, they take a full overview of the plant room and note any causes for concern.

A standard site survey will take between 1-2 hours dependent on the size of the building and the complexity of the plant on site, this also gives us the perfect opportunity to meet with the client direct and any on site staff e.g. Porters.

Once we have undertaken the site survey we can then compile an accurate and detailed proposed maintenance program for that site. If we feel that there are any projects works required, for example – boiler replacements then we can also issue you with a quote for these works.

Our aim at DMG Delta is to prolong the life of your assets on site, and we believe that providing you with a bespoke planned maintenance program is the first step in achieving this goal.

For further details, or to arrange your free site survey then please contact us on the following telephone number – 01279 810100.