The Result

The development’s low carbon, high efficiency heating asset was reinstated to benefit residents and key stakeholders.

Heating and hot water services were stabilised across all blocks, with:

• Air cleared from the network
• Flow rebalanced and reverse circulation corrected
• Water quality significantly improved, helping protect the plant equipment and support efficient operation

We also provided the managing agent with clear recommendations to prevent recurrence, including the need for a full recommissioning of the system to secure long-term reliability.

The end result was a restored, fully operational communal heating system, better protected against future breakdowns and inefficiencies, and renewed peace of mind for both residents and the managing agent.

The Most Expensive Room in Your Building – and Why PMs Shouldn’t Avoid It

Let’s be honest — most Property Managers prefer not to spend time in the plant room. It’s loud, full of complex kit, and unless something goes wrong, it’s easy to put to the bottom of the priority list.

But here’s the thing: your plant room is the most expensive and potentially risky space in your entire building. And avoiding it could cost far more than just your peace of mind.

When you’re not sure what’s going on in your plant room, it’s hard to answer resident queries or challenge existing contractors that might be underperforming. You may not know:

• If equipment is working efficiently — or working at all.
• Whether your systems are safe and compliant
• If your maintenance provider is doing the checks they say they are.
• What needs replacing before winter — when failure becomes critical

Avoiding the plant room doesn’t avoid the risk — it just delays it.

In just one hour, you’ll walk away with confidence, clarity, and control.

You don’t have to be an expert – that’s our job.

You’re not expected to know every valve and flue in your plant room. But you do need to know whether your systems are safe, efficient and compliant.

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.

We’re back for another essential training session with The Property Institute

Feeling overwhelmed by heat network regulations? You’re not alone. We know property managers today face increasing complexities with the Energy Act, Heat Network (Metering and Billing) Regulations and Ofgem compliance.

But don’t worry – we’re here to help!

Join us for an in-depth webinar in partnership with the TPI, designed to simplify your responsibilities as a property manager.

📅 Date: 5th March 2025
⏰ Time: 9:30 am – 12:30 pm
📍 Location: Online

What’s covered?

✅ Heat Network (Metering and Billing) Regulations 2014
✅ Responsibilities of Heat Suppliers and Property Managers
✅ CIBSE Code of Practice – Why it matters
✅ Heat Network Life Cycle & Performance
✅ Maintenance Contracts & How to Maximise Efficiency
✅ Consumer Protection with Transparent Billing

Who should attend?
If you manage communal heating systems, pay gas supply via service charges, or are responsible for compliance – this session is a must!

CPD Accredited – Proudly supporting TPI members with essential industry knowledge.

With 40 participants joining the session last time, we explored real-life scenarios, providing practical insights and actionable strategies for property managers and industry professionals. The format allowed for an interactive experience, and we were thrilled to see such high engagement and excellent questions from our attendees.

“Thanks so much for taking us through this! Sian and Rupert did a brilliant job of making a complex topic easy to understand. I walked away feeling way more confident about heat network regulations and how to stay compliant. Really helpful session – I’d definitely recommend it to other property managers”

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.

From cladding scandals to fire safety breaches, property management failures make headlines. Heating maintenance is no exception.

As a property manager, ensuring safe, compliant heating maintenance isn’t optional – it’s critical.

With the BSA tightening compliance, stakeholders are watching.

If Your Maintenance Provider isn’t doing these checks… you’re at risk!

Getting it wrong can lead to:

• Legal repercussions – Non-compliance with the Building Safety Act (BSA)

• Regulatory fines – Costly penalties for safety breaches

• Resident safety risks – Carbon monoxide leaks, Legionella outbreaks, system failures

• Unexpected breakdowns – Sky-high repair costs & unhappy residents

Is your maintenance provider ticking every box?

These 10 critical heating maintenance checks protect your residents, your compliance, and your reputation.

Download the checklist which gives you ten easy ways to simplify maintenance, improve efficiency and ensure hassle-free property management. 

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.

We know that property management can feel like a constant juggling act. From balancing budgets to responding to resident’s demands, there’s always something needing your attention.

One area that often gets overlooked – until there’s an emergency – are your heating and hot water systems. But a little proactive planning can save you time, money and stress in the long run.

Download the tipsheet which gives you five easy ways to simplify maintenance, improve efficiency and ensure hassle-free property management.

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.

How to Get on Track for Compliance

Ready to bridge your heat network’s compliance gap? If you’re a property manager, you’ve likely noticed the buzz around new regulations for heat networks. These changes, as anticipated under the watchful eye of OFGEM, promise greater transparency and protection for the end users of communal heat networks. The Net Zero 2050 vision has set the bar high, and now it’s time to make that promise a reality.

These changes, driven by Ofgem and DESNZ (the Department for Energy Security and Net Zero), are set to roll out over the next few years, bringing heat networks in line with the standards seen in gas and electricity sectors.

Here’s a straightforward breakdown of what’s coming and how we can help you navigate these changes with confidence.

With change comes opportunity, but also apprehension. How will these regulations impact the heat networks you manage? If you’re juggling the demands of keeping a heat network operational – maintaining the plant room, servicing heat interface units (HIUs), billing end users, managing utility contracts – then adding compliance into the mix might seem daunting. But there are practical steps you can start taking now to avoid getting stuck when new rules come into play.

Hot off the Press!

E-guide Part 2: Close the Gap

Preparing you for Ofgem’s New Heat Network Rules

With 23 authorisation conditions proposed under the new regulations, it can be hard to understand the expected outcomes.

You’re not alone, many stakeholders still don’t know what’s required – or how to prepare, but we’ve put together the best practice starting points.

We’ve also created a detailed self-assessment checklist, to help you identify gaps and prepare for Ofgem’s new rules.

We understand how complex and time-consuming it can be to sift through all the regulatory information, so we’re here to make it easier for you. We’ll regularly analyse the latest updates and provide simplified, actionable insights through podcasts, webinars, articles and guides.

Our goal is to give property managers the clarity and confidence they need to focus on their day-to-day responsibilities, knowing they have an expert guide by their side every step of the way.

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.

Excellence and Values:

I wanted to take a moment to highlight the incredible efforts of Graham and Malcolm.

At 30 Langham Street, they truly went above and beyond to help resolve a significant hot water issue. At a time of year when everyone is stretched, they dropped everything to ensure the problem was addressed promptly and effectively.

Their dedication, professionalism, and willingness to step up in such a critical situation are nothing short of remarkable. They not only resolved the issue but did so with such efficiency and commitment that it made a huge difference for everyone involved.

Graham and Malcolm are shining examples of the values and excellence that DMG represents. I am deeply grateful for their support and couldn’t be more impressed with their work.

Director, Parkgate Aspen

This webinar gives you an opportunity to get a clear overview of your responsibilities and learn practical strategies for streamlining your operations.

📆    27 November 2024 

⏰   11:00 – 12:30

This first webinar offers a straightforward overview of compliance requirements, key regulations and property manager’s responsibilities. Future sessions will cover topics like Metering & Billing, HNTAS and Building Regulations, giving you the tools you need to stay ahead.

Why attend?

Our experts will guide you through the compliance journey, sharing key insights and resources to make your life easier. We’ll cover everything from handover best practices and managing communal heating systems to understanding the upcoming Ofgem regulations.

 Webinar Highlights:

✅The benefits of heat networks and their role in achieving Net Zero

✅ Key responsibilities for property managers overseeing communal heating

✅ Energy Act 2023 – Preparing for Ofgem’s regulatory framework

✅ Building Safety Act 2022 – Why asset registers matter

✅ Heat Network (Metering and Billing) Regulations and their impact on you

✅ Tools and resources, including a handover checklist and a toolkit to make your

Whether you’re overwhelmed by regulations or looking to improve efficiency, this webinar will provide the clarity you need.

Reserve Your Spot – spaces are limited, so be sure to save your place today.

Sign Up and Stay Ahead with Expert Guidance for Property Managers

Regular updates, insights and exclusive access to our industry events:

• Straightforward guidance and expert insights on the latest heat network regulations and what the changes mean for property managers.

• Exclusive access to resources and events. Be the first to access our podcasts, webinars, checklists, useful links, resources and downloadable guides.

• Practical tools to help you stay compliant and confident, including regular reminders of the tasks you need to tackle to stay on track.