Energy Bills Support Scheme extended to Heat Network customers

Millions of UK households will receive a non-repayable discount on their energy bills this Winter, as part of the Government’s Energy Bills Support Scheme (EBSS).


Customers with a domestic meter, who pay for their energy via standard credit, direct debit and payment card will receive an automatic deduction to their bills over a 6-month period. Traditional prepayment customers will be issued monthly discount vouchers either by text, email or in the post. In both cases, customers will receive a discount totalling £400.

On the 29th of July, The Department for Business, Energy and Industrial Strategy (BEIS) confirmed that further funding will be made available for the 1% of households not reached by the EBSS. This includes customers who are connected to a heat network.

Households that do not have a direct relationship with an energy supplier, and instead have their utilities provided via a management company, will still receive equivalent support of £400.

Business and Energy Secretary Kwasi Kwarteng said:

People across the country are understandably worried about the global rise in energy costs, and the pressure this is placing on everyday bills.


While no government can control global gas prices, we have a responsibility to step in where we can and this significant £400 discount on energy bills we’re providing will go some way to help millions of families over the colder months.

An announcement with details on how and when these households can access this support will be made this Autumn.