Review of DMG Services:

For over 20 Years I have used DMG Delta on many of our clients’ buildings and found their service to be exemplary at all levels. Specifically, the following areas standout as being high on their priorities:

Customer Service – This is not only limited to me and my company. The culture at DMG Delta is to deliver a service to all the stakeholders. Lessor, lessee and property manager receive the same careful and respectful approach whether this be for regular PPM work or reactive / emergency type calls.

Health and Safety – Again so important. Each attending engineer is fully informed of the risks that might be present via their mobile technology when attending our developments. This helps us deliver our responsibility with confidence.

24/7/364 Availability – this service is rarely matched by their competitors. We received onsite support, any time of the day or night by an engineer who is capable. This is backed up by management support for the attending engineer to provide guidance as required. Onsite management resource 24/7/365 is also available and is reassuring. Many of the attendances are made within the 2-hour window provided by the company. During working hours, the attendances are usually within 1 hour which is remarkable.

Costs – This is reasonable when compared to the peer group. I do view the accessibility to knowledgeable and qualified resource as having considerable value. Many of our building will have 100’s of residents present and therefore those attending must be capable of dealing with the problem.

Associate Director, PS&B – Estate Management Limited