Technical Engineering
Technical Engineering
With our team of highly skilled professionals, including gas-certified engineers, plumbers, controls engineers, pipefitters and combustion specialists, you can relax knowing you’re in safe hands.
We’re proud to be recognised by a range of professional and engineering bodies, including ISO 9001:2015 (Quality), ISO 14001:2018 (Environmental), and ISO 45001:2018 (Health & Safety). These certifications aren’t just badges — they’re a promise to our clients that we’ll maintain the highest standards and always deliver on our commitments.
Our Commitment to Safety and Sustainability
Our team is supported by the latest IT systems, comprehensive training, and quality assurance processes, all aimed at delivering energy efficiency and reducing carbon emissions as we move toward a net-zero future. We place a strong focus on health and safety, with one clear goal: zero accidents. This dedication has led us to become approved electrical contractors and registered gas safety inspectors. We’re not just here to do a job—we’re here to do it right, with your safety and the environment in mind.
Training and Industry Excellence
We’re dedicated to equipping our engineers with a broad and versatile skill set, ensuring they can address most issues on the spot.
Our commitment to rigorous training and continuous professional development empowers our team to deliver top-notch service, every time. By strictly adhering to industry standards, we guarantee reliable and consistent outcomes for our clients.
To further safeguard your peace of mind, we’ve secured public liability insurance of £10 million, providing comprehensive coverage for any unforeseen situations. Your safety and satisfaction are at the heart of everything we do.
24/7/365 Breakdown Service
Regular scheduled maintenance is essential to ensure buildings operate smoothly. However, we understand that sometimes emergencies happen, and when they do, it’s good to know we’re here.
We offer a 24/7/365 emergency breakdown service for all PPM contracted clients. This means that if you ever need us, you will have a fully qualified engineer on site within 2 hours to solve the problem.
In most cases our engineers will already have in-depth knowledge of the site and any peculiarities. If requiring advice or management approval, our On-Call Manager will have the same depth of knowledge and can approve additional resources if necessary.
Our average response time is 95 minutes
Our Helpdesk
Our Helpdesk is the frontline for our clients. Each team member has been trained to ensure they can help with any situation that might arise. It’s supported by our Techdesk, made up of four fully qualified engineers with multiple years of industry experience.
The Helpdesk is managed on a day-to-day basis by an Operations Manager and Supervisor, both with strong backgrounds in heat networks and gas engineering. Our Contract Managers oversee all activities on behalf of our clients.
Our systems run on the latest IT with a proven back-up scheme, ensuring there is never a significant loss in information. The team updates engineers via PDA devices, providing instant data such as job alerts, site details, and additional information that will assist when attending the property.
Our Helpdesk isn’t just for reporting emergencies or arranging visits, it also operates as a technical hotline. If you need advice or have any questions relating to a visit, our specialists are on hand to offer support you.
Whatever the issue, support is only a phone call away.
Client Portal
We understand it’s important for clients to be updated every step of the way. So we created a bespoke client portal where you can view invoices, job sheets and status reports.
Not registered yet? Read our user guide to get you started.
Looking for a Total Heat and Energy Management Provider?
Our partner, Data Energy, is a leader in energy management through data analytics. Together, we now offer a complete solution for your heat networks and energy needs, from maintenance to energy procurement and metering & billing. Together, we’re driving sustainability, ensuring regulatory compliance and freeing you to focus on what you do best.
We deliver energy solutions that deliver sustainable and financial returns.
Our objective is simple; to provide industry knowledge that supports property managers in a sector that’s continually evolving, encompassing heat, gas, electricity, water and renewables.
Working nationally, our team of energy managers, engineers and technical consultants help to control all aspects of procurement and supply, so you can focus on the day job.
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Insights & Resources
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